The hosting company that is capable of achieving customer demands plus fulfill all that is expected as a hosting provider truly deserves to be the best web-hosting company in the eyes of the customers. In return, the customers help in spreading the word of mouth via forums and web hosting review sites which further acts as a catalyst in the growth of the companies customer base and hence the profits.
As a basic expectation, a customer wants their website/s to be online and running with optimum performance so that whenever a user access it should be able to grab the information. Many responsibilities are played by a best hosting company in order to keep a users website up and running smoothly. Some of the basic responsibilities of a best web hosting company are listed below.
Monitoring the Servers: Most of the hosting providers do monitor their servers round the clock, or atleast that is what that can be seen on their websites. But do they actually do it? We cannot be too sure about it. But if you observe a serious web hosting provider who aims to be the best web hosting provider, their servers are constantly monitored and so does the websites hosted on it. Usually web hosts offer server monitoring service with their Managed Web Hosting packages.
This is a role played by the host in order to offer customer service to its users. There are various tasks such as scanning event logs, trace and rectify the issues related to the server and the website/s hosted on it. The best web hosting company monitors the servers round the clock. Such a hosting company uses complex monitoring scripts onto the servers. In case there is a malfunction, an automatic email is immediately shot to the respective server administration departments, who further investigate the problem takes necessary actions to rectify it with minimum waste of time. It is equally important to choose a hosting provider who operates 24×7 as the problems can be addressed immediately without waste of time.
Software Installations: The hosting provider is responsible for providing the necessary software and software licenses required for the client websites. In most cases the best hosting provider takes care of the installation, testing, trouble shooting and the deployment of the software for the clients websites.
Software Updates and Security Patch uploads: The best web hosting providers often takes care of updating the software and installing necessary security patches. As a part of server security, the best hosting provider would proactively install the security patches prior to the client requesting for it.
Upgrading the Hardware Components: Most of the web hosts who have earned recognition to be the best hosting provider are often seen to offer flexibility for upgrading or downgrading the hosting packages. This is helpful from a customers point of view since, there are occasions when client websites suddenly start getting loads of traffic and the resources offered by the web hosting package starts falling short. It is then that upgrading the package becomes crucial for websites smooth performance. Equally the upgrade process should be made simple and the customer should be moved to the new server as early as possible without facing any downtime.
Maintenance of the Hardware and Component Replacements: The hardware maintenance is usually taken care by the hosting provider himself unless the customer has opted for Unmanaged web hosting packages. An ideal web hosting provider would replace the faulty hardware components within minutes from the time it has been reported.
Back-Up and Restoration: There are limited number of hosts that offer free backup services to its clients. They automate the process of back ups, which can be set according to user requirements. These backups can be restored on demand from the customers. A professional hosting company also offers additional back up plans for some nominal additional charge that can be availed on request to the hosting provider. These servers are usually located away from the other servers or at different DC’s as a precautionary measure against various natural and online threats.
Secure Hardware: Since the server hardware is owned by the hosting company, its security is their sole concern. These hardwares should be adequately protected against various threats.
The hosting providers that fulfill these criteria are usually fit for competing in the race for becoming the Best Web Hosting companies in the industry.
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